Friendly and Professional Advice
My mom was admitted to the A&E department at Changi General Hospital this evening for vomitting and dizziness. Fortunately she works at the hospital and was able to receive treatment right away. The diagnosis was some ‘flu in the ear’ and was not serious. As the ear controls one’s balance, having a ‘flu in the ear’ would have lead to a lost of sense of balance and thus the feeling of dizziness and nausea.
I was impressed with the friendly and professional conduct of the hospital stuff. From the nurses to the doctor, everyone exhibited knowledge and professionalism without a lost of the human touch. The doctor gave us a explanation of my mom’s condition and what to look out for. All done with a smile. This really dispelled our fears and put our mind at ease as we know what really happened to my mom.
This episode at the hospital can be related to a special meeting at office in the morning.
The meeting was called to update the advisers on the AIG and AIA saga. We were briefed on the safety of AIA’s assets and what we should we do when faced with enquiries from clients. Although we do not carry Life products from AIA, we were told to give professional advice and highlight to the clients of the downside of surrendering the AIA’s policies. We were also not to give active encouragement.
To me, this meeting speaks volume on the firm’s integrity and professionalism. Similar the hospital staff, giving a true and correct advice will pacify a worried policy-holder and prevent a heat of the moment decision that he or she might regret later. Advisers should not take advantage of this opportunity to encourage AIA policy-holders to switch policies, all to the benefit of the adviser and none to the policy-holder. Doing this would amount to twisting.
If your adviser has actively told you to switch policies without considering the downside, watch out. This adviser is not considering your benefits. If you are an adviser and your firm or manager has told you to do the same, consider moving to another more ethical firm. The industry has enough of unethical advisers.
Related Posts
Tags: Ethics
